Refund policy
This Return & Refund Policy explains the return eligibility requirements, return procedures, return shipping responsibilities, inspection process, and refund processing for purchases made through Mavzeline.
1. Return Window & Eligibility
Customers may submit a return or refund request within 30 days from the delivery date.
For standard returns due to personal preference, a change of mind, or an incorrect size selection, items must be unused and in their original condition. Returned items should include their original packaging and accessories.
Customers must contact us within the 30-day return period to initiate a return or refund request.
Return requests are subject to the eligibility requirements outlined in this policy and applicable consumer protection laws.
2. How to Request a Return
To request a return or refund, please email us at hello@mavzeline.com within 30 days from the delivery date.
Please include the following information in your request:
1. Your order number.
2. The email address used when placing the order.
3. The product you wish to return.
4. The reason for the return or refund request.
5. Clear photos of the item if it is damaged, defective, or incorrect.
Our customer support team will review your request and provide return authorization and the applicable return instructions.
Please do not send merchandise back before receiving return authorization and return instructions from our customer support team.
3. Return Authorization & Return Address
All returns must be authorized by Mavzeline before merchandise is sent back.
After reviewing your request, our customer support team will provide the applicable return instructions and confirm the return destination.
Our business address and return address are the same. However, customers must obtain return authorization and instructions before shipping any merchandise to this address.
Returns sent without prior authorization may be difficult to identify and process.
4. Return Shipping Costs & Restocking Fees
For standard returns due to personal preference, a change of mind, or an incorrect size selection, customers are responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect due to an error on our part, Mavzeline will handle the applicable return shipping arrangements.
Mavzeline does not charge a restocking fee for returned items.
All returns must follow the return authorization and instructions provided by our customer support team.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us within 30 days from the delivery date.
Please provide your order number, a description of the issue, and clear photos showing the affected item.
Our customer support team will review the information and determine the appropriate resolution based on the circumstances. Available resolutions may include a replacement or refund.
For damaged, defective, or incorrect items caused by an error on our part, Mavzeline will handle the applicable return shipping arrangements.
These procedures do not limit consumer rights or remedies that cannot be excluded under applicable law.
6. Return Inspection & Approval
After an authorized return is received, the returned item will be inspected to verify its identity and condition.
If the returned item meets the applicable return requirements and the refund is approved, we will proceed with the refund.
If the returned item does not meet the disclosed return conditions, our customer support team will contact you to explain the issue and discuss the available options.
7. Refund Processing Time
After an authorized returned item has been received and inspected and the refund has been approved, we will process the refund within 1–3 business days.
For approved refunds that do not require a physical return, processing takes 1–3 business days after approval.
Refund processing time refers to the time required for Mavzeline to initiate the approved refund. It does not represent the time required for the refunded funds to appear in your account.
8. Refund Method & Payment Processing
Approved refunds are issued to the original payment method used for the purchase, subject to the applicable payment provider's procedures.
After a refund is issued, your bank, card issuer, PayPal, or other applicable payment provider may require additional processing time before the funds appear in your account.
The time required for the funds to appear in your account depends on your payment provider and is outside our direct control.
Customers will be notified when an approved refund has been processed.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at hello@mavzeline.com and include your order number.
Cancellation requests may be accommodated before an order enters fulfillment or is handed over to the shipping carrier.
Once order processing or shipment has started, cancellation cannot be guaranteed.
If an order has already been dispatched, the standard return procedure applies after delivery.
If a refund is approved for a canceled order, we will process it within 1–3 business days after approval. The refund will be issued to the original payment method, subject to the payment provider's procedures.
10. Contact Information
For return requests, refund inquiries, damaged or defective items, or order cancellation questions, please contact us using the information below.
Store Name
Mavzeline
Website
https://www.mavzeline.com/
Email
hello@mavzeline.com
Business Address (Also Return Address)
116 Cornell Ave, San Antonio, TX 78201, United States
Phone
+1 737-717-0076
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
Last Updated
October 30, 2026
- Choosing a selection results in a full page refresh.