For questions about our products, orders, payments, shipping, returns, or refunds, please contact Mavzeline using the information provided on this page.
1. General Inquiries
For general questions about products, available sizes, materials, specifications, or product availability, please contact our customer support team by email or phone.
2. Order Support
For assistance with an existing order, please provide your order number, the email address used at checkout, and a description of your inquiry.
We can assist with order status, payment questions, shipping progress, and other order-related concerns.
3. Order Processing and Shipping
Orders are processed within 1–3 business days after successful payment confirmation.
After a package is handed over to the shipping carrier, estimated shipping transit time is 6–9 business days.
These time periods are separate. Actual delivery times may vary depending on the destination and carrier operations. Delivery dates are estimates and are not guaranteed.
We offer free standard shipping for orders shipped within the United States. International shipping availability and applicable charges are displayed at checkout before payment is completed.
If you need to correct your shipping address, please contact us as soon as possible. Address changes may be possible before fulfillment begins or the package is handed over to the carrier. Changes cannot be guaranteed after processing or shipment has started.
4. Returns and Refunds
Return or refund requests must be submitted within 30 days from the delivery date.
Please contact us before sending any merchandise back. Our team will review your request and provide return authorization and the applicable return instructions.
For standard returns due to personal preference or an incorrect size selection, customers are responsible for return shipping costs.
For damaged, defective, or incorrect items caused by an error on our part, Mavzeline will handle the applicable return shipping arrangements. We do not charge a restocking fee.
After an authorized return has been received and inspected and the refund has been approved, we will process the refund within 1–3 business days.
For approved refunds that do not require a physical return, processing takes 1–3 business days after approval.
Your bank, card issuer, or payment provider may require additional time before the refunded funds appear in your account.
5. Order Cancellations
If you want to cancel an order, please contact us as soon as possible and include your order number.
Cancellation requests may be accommodated before an order enters fulfillment or is handed over to the shipping carrier. Once processing or shipment has begun, cancellation cannot be guaranteed.
If an order has already been dispatched, the standard return procedure applies after delivery.
6. Billing and Payment Inquiries
If a payment is declined, you notice a suspected duplicate charge, or you have questions about a transaction, please contact us with your order number and relevant payment details.
For security, do not send your complete payment card number, card security code, or account password by email.
7. Product and Accessibility Support
If you need assistance with product information, sizing, or website access, please contact our customer support team. For sizing questions, include the product name or product link so that we can identify the item.
8. Product Safety Concerns
If you identify a potential product safety issue involving an item purchased from our store, please contact us with your order number, product name, and a description of the concern.
9. Contact Information
Store Name
Mavzeline
Website
https://www.mavzeline.com/
Email
hello@mavzeline.com
Business Address
116 Cornell Ave, San Antonio, TX 78201, United States
Phone
+1 737-717-0076
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM CT
Saturday–Sunday: Closed
Last Updated
October 30, 2026